/* Jaggs AI-assistent — huisstijl Jaggs Alarm (navy #12294a, rood #e2231a).
   Alles namespaced onder #jaggsai-root / .jaggsai-* zodat het niet botst met Journal 3. */
#jaggsai-root{
  --jaggsai-primary:#e2231a; --jaggsai-primary-dark:#b81b14;
  --jaggsai-ink:#12294a; --jaggsai-ink-2:#1b3560;
  --jaggsai-surface:#ffffff; --jaggsai-surface-2:#f2f3f5; --jaggsai-surface-3:#e7e9ec;
  --jaggsai-line:#e4e6ea; --jaggsai-line-strong:#d6d9de;
  --jaggsai-fg:#12294a; --jaggsai-muted:#6a6f78; --jaggsai-faint:#9aa0a8;
  --jaggsai-wa:#25d366; --jaggsai-radius:14px;
  --jaggsai-font:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Arial,sans-serif;
}
#jaggsai-root, #jaggsai-root *{ box-sizing:border-box; }
#jaggsai-root button{ font-family:var(--jaggsai-font); cursor:pointer; }

/* ---------- Launcher ---------- */
#jaggsai-launcher{
  position:fixed; z-index:2147483000; right:24px; bottom:calc(24px + var(--jaggsai-lift, 0px));
  display:flex; align-items:center; gap:11px;
  background:var(--jaggsai-ink); color:#fff; border:none; border-radius:999px;
  padding:13px 20px 13px 14px; font-family:var(--jaggsai-font); font-weight:700; font-size:14.5px;
  box-shadow:0 12px 30px rgba(18,41,74,.35), 0 2px 8px rgba(0,0,0,.18);
  transition:transform .18s, box-shadow .18s, background .18s, bottom .2s ease;
}
#jaggsai-launcher:hover{ transform:translateY(-2px); background:var(--jaggsai-ink-2); box-shadow:0 18px 40px rgba(18,41,74,.45); }
#jaggsai-launcher .jaggsai-ic{ width:30px; height:30px; border-radius:50%; background:var(--jaggsai-primary); display:grid; place-items:center; font-size:15px; color:#fff; }
#jaggsai-launcher.jaggsai-hidden{ transform:scale(.4); opacity:0; pointer-events:none; }

/* ---------- Dim (mobile) ---------- */
#jaggsai-dim{ position:fixed; inset:0; z-index:2147482000; background:rgba(10,10,10,.5); opacity:0; pointer-events:none; transition:opacity .3s; }
#jaggsai-dim.jaggsai-show{ opacity:1; pointer-events:auto; }

/* ---------- Panel ---------- */
#jaggsai-panel{
  position:fixed; z-index:2147483001; top:0; bottom:0; right:0;
  width:430px; max-width:100%; display:flex; flex-direction:column;
  background:var(--jaggsai-surface); border-left:1px solid var(--jaggsai-line);
  box-shadow:-24px 0 60px rgba(10,10,10,.25);
  font-family:var(--jaggsai-font); color:var(--jaggsai-fg); font-size:15px; line-height:1.5;
  transform:translateX(104%); transition:transform .34s cubic-bezier(.22,.8,.3,1);
}
#jaggsai-panel.jaggsai-open{ transform:none; }
#jaggsai-panel *{ font-family:var(--jaggsai-font); }

/* header */
#jaggsai-panel .jaggsai-head{ position:relative; overflow:hidden; color:#fff; flex:none;
  background:linear-gradient(145deg,#1b3560,#0b1a30); }
#jaggsai-panel .jaggsai-glow{ position:absolute; top:-40px; right:-30px; width:190px; height:190px; border-radius:50%;
  background:radial-gradient(circle, rgba(226,35,26,.65), transparent 66%); filter:blur(6px); }
#jaggsai-panel .jaggsai-grid{ position:absolute; inset:0; opacity:.4;
  background-image:
    repeating-linear-gradient(0deg, rgba(255,255,255,.06) 0 1px, transparent 1px 24px),
    repeating-linear-gradient(90deg, rgba(255,255,255,.06) 0 1px, transparent 1px 24px);
  -webkit-mask-image:radial-gradient(120% 100% at 80% 0%,#000 35%,transparent 80%);
          mask-image:radial-gradient(120% 100% at 80% 0%,#000 35%,transparent 80%); }
#jaggsai-panel .jaggsai-hinner{ position:relative; padding:18px; display:flex; align-items:flex-start; justify-content:space-between; gap:12px; }
#jaggsai-panel .jaggsai-hl{ display:flex; align-items:center; gap:12px; }
#jaggsai-panel .jaggsai-badge{ width:42px; height:42px; border-radius:11px; background:var(--jaggsai-primary);
  display:grid; place-items:center; font-weight:800; font-size:16px; letter-spacing:1px; color:#fff; }
#jaggsai-panel .jaggsai-ttl{ font-weight:800; font-size:18px; line-height:1.1; }
#jaggsai-panel .jaggsai-st{ display:flex; align-items:center; gap:6px; font-size:12px; color:rgba(255,255,255,.72); margin-top:3px; }
#jaggsai-panel .jaggsai-dot{ width:7px; height:7px; border-radius:50%; background:#34d07f; box-shadow:0 0 0 3px rgba(52,208,127,.25); }
#jaggsai-panel .jaggsai-min{ flex:none; width:32px; height:32px; border-radius:50%; border:1px solid rgba(255,255,255,.3);
  background:rgba(255,255,255,.08); color:#fff; font-size:17px; display:grid; place-items:center; }
#jaggsai-panel .jaggsai-min:hover{ background:rgba(255,255,255,.18); }

/* conversation */
#jaggsai-panel .jaggsai-convo{ flex:1; min-height:0; overflow-y:auto; overflow-x:hidden; padding:18px 16px 8px;
  display:flex; flex-direction:column; gap:14px; }
#jaggsai-panel .jaggsai-msg{ display:flex; gap:9px; max-width:100%; }
#jaggsai-panel .jaggsai-av{ flex:none; width:28px; height:28px; border-radius:50%; display:grid; place-items:center; font-size:13px; margin-top:2px; }
#jaggsai-panel .jaggsai-bot .jaggsai-av{ background:var(--jaggsai-ink); color:#fff; }
#jaggsai-panel .jaggsai-bubble{ padding:11px 14px; border-radius:14px; max-width:84%; white-space:pre-wrap; word-wrap:break-word; overflow-wrap:anywhere; }
#jaggsai-panel .jaggsai-bot .jaggsai-bubble{ background:var(--jaggsai-surface-2); border:1px solid var(--jaggsai-line); border-top-left-radius:4px; color:var(--jaggsai-fg); }
#jaggsai-panel .jaggsai-user{ flex-direction:row-reverse; }
#jaggsai-panel .jaggsai-user .jaggsai-bubble{ background:var(--jaggsai-ink); color:#fff; border-top-right-radius:4px; font-weight:500; }
#jaggsai-panel .jaggsai-user .jaggsai-av{ background:var(--jaggsai-surface-3); color:var(--jaggsai-muted); }
#jaggsai-panel .jaggsai-bubble b{ color:inherit; }
#jaggsai-panel .jaggsai-intro b{ color:var(--jaggsai-primary); }
#jaggsai-panel .jaggsai-contact{ font-weight:700; color:var(--jaggsai-primary); }

/* chips */
#jaggsai-panel .jaggsai-chips{ display:flex; flex-wrap:wrap; gap:8px; padding-top:2px; }
#jaggsai-panel .jaggsai-chip{ display:inline-flex; align-items:center; gap:8px; background:#fff; border:1px solid var(--jaggsai-line-strong);
  color:var(--jaggsai-ink); border-radius:999px; padding:9px 14px; font-size:13.5px; text-align:left; font-weight:700; transition:border-color .15s, background .15s; }
#jaggsai-panel .jaggsai-chip:hover{ border-color:var(--jaggsai-primary); background:var(--jaggsai-surface-2); }
#jaggsai-panel .jaggsai-chip .jaggsai-ar{ color:var(--jaggsai-primary); font-weight:800; }

/* typing */
#jaggsai-panel .jaggsai-typing{ display:inline-flex; gap:4px; align-items:center; padding:12px 14px; }
#jaggsai-panel .jaggsai-typing i{ width:7px; height:7px; border-radius:50%; background:var(--jaggsai-faint); display:inline-block; animation:jaggsaiBlink 1.2s infinite; }
#jaggsai-panel .jaggsai-typing i:nth-child(2){ animation-delay:.2s; } #jaggsai-panel .jaggsai-typing i:nth-child(3){ animation-delay:.4s; }
@keyframes jaggsaiBlink{ 0%,60%,100%{opacity:.25; transform:translateY(0)} 30%{opacity:1; transform:translateY(-3px)} }

/* quick actions */
#jaggsai-panel .jaggsai-quick{ display:flex; flex-wrap:wrap; gap:7px; padding:10px 16px 6px; border-top:1px solid var(--jaggsai-line); }
#jaggsai-panel .jaggsai-qbtn{ display:inline-flex; align-items:center; gap:7px; background:#fff; border:1px solid var(--jaggsai-line-strong);
  color:var(--jaggsai-muted); border-radius:9px; padding:7px 12px; font-size:12.5px; font-weight:700; transition:.15s; }
#jaggsai-panel .jaggsai-qbtn:hover{ color:var(--jaggsai-primary); border-color:var(--jaggsai-primary); }
#jaggsai-panel .jaggsai-qbtn .jaggsai-qd{ width:7px; height:7px; border-radius:50%; background:var(--jaggsai-primary); }
#jaggsai-panel .jaggsai-qbtn.jaggsai-wa .jaggsai-qd{ background:var(--jaggsai-wa); }

/* composer */
#jaggsai-panel .jaggsai-composer{ flex:none; padding:10px 14px 14px; border-top:1px solid var(--jaggsai-line); }
#jaggsai-panel .jaggsai-cwrap{ display:flex; align-items:flex-end; gap:8px; background:#fff; border:1.5px solid var(--jaggsai-line-strong);
  border-radius:14px; padding:6px 6px 6px 14px; transition:border-color .15s; }
#jaggsai-panel .jaggsai-cwrap:focus-within{ border-color:var(--jaggsai-primary); }
#jaggsai-panel .jaggsai-attach{ flex:none; width:34px; height:34px; border-radius:9px; border:none; background:transparent; color:var(--jaggsai-faint); font-size:17px; display:grid; place-items:center; }
#jaggsai-panel .jaggsai-attach:hover{ color:var(--jaggsai-primary); }
#jaggsai-panel .jaggsai-q{ flex:1; min-width:0; border:none; background:transparent; color:var(--jaggsai-fg); font-size:14.5px; resize:none; max-height:120px; padding:9px 0; line-height:1.45; }
#jaggsai-panel .jaggsai-q::placeholder{ color:var(--jaggsai-faint); }
#jaggsai-panel .jaggsai-q:focus{ outline:none; }
#jaggsai-panel .jaggsai-send{ flex:none; width:38px; height:38px; border-radius:11px; border:none; color:#fff;
  background:var(--jaggsai-primary); font-size:17px; display:grid; place-items:center; transition:.15s; }
#jaggsai-panel .jaggsai-send:disabled{ opacity:.35; cursor:default; }
#jaggsai-panel .jaggsai-send:not(:disabled):hover{ background:var(--jaggsai-primary-dark); }
#jaggsai-panel .jaggsai-foot{ text-align:center; color:var(--jaggsai-faint); font-size:11px; margin-top:8px; }
#jaggsai-panel .jaggsai-banner{ margin:14px 16px 0; background:#fdeceb; border:1px solid #f3c4c1; color:#8f1a14; border-radius:11px; padding:10px 13px; font-size:12.5px; }

/* rendered answers (links, bold) */
#jaggsai-panel .jaggsai-bubble a{ color:var(--jaggsai-primary); font-weight:700; text-decoration:underline; word-break:break-all; }
#jaggsai-panel .jaggsai-user .jaggsai-bubble a{ color:#fff; }
#jaggsai-panel .jaggsai-bubble strong{ font-weight:800; }

/* order lookup form + result card */
#jaggsai-panel .jaggsai-rich{ white-space:normal; }
#jaggsai-panel .jaggsai-oform{ display:flex; flex-direction:column; gap:8px; margin-top:10px; }
#jaggsai-panel .jaggsai-oform input{ width:100%; border:1.5px solid var(--jaggsai-line-strong); border-radius:10px; padding:9px 11px; font-size:14px; background:#fff; color:var(--jaggsai-fg); }
#jaggsai-panel .jaggsai-oform input:focus{ outline:none; border-color:var(--jaggsai-primary); }
#jaggsai-panel .jaggsai-obtn{ border:none; border-radius:10px; padding:10px 14px; background:var(--jaggsai-primary); color:#fff; font-weight:800; font-size:14px; }
#jaggsai-panel .jaggsai-obtn:hover{ background:var(--jaggsai-primary-dark); }
#jaggsai-panel .jaggsai-obtn:disabled{ opacity:.5; cursor:default; }
#jaggsai-panel .jaggsai-ohint{ font-size:12px; color:var(--jaggsai-muted); }
#jaggsai-panel .jaggsai-card{ background:#fff; border:1px solid var(--jaggsai-line); border-radius:12px; padding:12px 13px; margin-top:8px; }
#jaggsai-panel .jaggsai-card + .jaggsai-card{ margin-top:10px; }
#jaggsai-panel .jaggsai-ohead{ display:flex; justify-content:space-between; align-items:center; gap:8px; font-weight:800; color:var(--jaggsai-ink); }
#jaggsai-panel .jaggsai-pill{ display:inline-block; background:var(--jaggsai-ink); color:#fff; border-radius:999px; padding:3px 10px; font-size:12px; font-weight:800; white-space:nowrap; }
#jaggsai-panel .jaggsai-orow{ font-size:13px; color:var(--jaggsai-muted); margin-top:4px; }
#jaggsai-panel .jaggsai-orow b{ color:var(--jaggsai-fg); }
#jaggsai-panel .jaggsai-track{ display:block; margin-top:8px; background:#fdeceb; border:1px solid #f3c4c1; border-radius:9px; padding:8px 10px; font-size:13px; }
#jaggsai-panel .jaggsai-track a{ color:var(--jaggsai-primary); font-weight:800; }
#jaggsai-panel .jaggsai-tl{ list-style:none; margin:10px 0 0; padding:0 0 0 12px; border-left:2px solid var(--jaggsai-line-strong); }
#jaggsai-panel .jaggsai-tl li{ position:relative; font-size:12.5px; color:var(--jaggsai-muted); padding:0 0 8px 6px; }
#jaggsai-panel .jaggsai-tl li:before{ content:""; position:absolute; left:-18px; top:4px; width:10px; height:10px; border-radius:50%; background:var(--jaggsai-line-strong); }
#jaggsai-panel .jaggsai-tl li:last-child:before{ background:var(--jaggsai-primary); }
#jaggsai-panel .jaggsai-tl b{ color:var(--jaggsai-fg); }
#jaggsai-panel .jaggsai-tl .jaggsai-cm{ display:block; color:var(--jaggsai-fg); margin-top:2px; white-space:pre-wrap; }

@media (max-width:760px){
  #jaggsai-panel{ width:100%; border-left:none; }
}
@media (prefers-reduced-motion:reduce){
  #jaggsai-root *{ transition:none !important; animation:none !important; }
}

/* ---------- v1.2: AI-icoon + medewerker + klantenservice-status ---------- */
#jaggsai-launcher .jaggsai-lav{ position:relative; display:inline-flex; }
#jaggsai-launcher .jaggsai-lph{ position:absolute; right:-9px; bottom:-6px; width:22px; height:22px; border-radius:50%; object-fit:cover; border:2px solid var(--jaggsai-ink); }
#jaggsai-launcher:has(.jaggsai-lph){ padding-left:14px; gap:16px; }

#jaggsai-panel .jaggsai-hav{ position:relative; flex:none; width:60px; height:50px; }
#jaggsai-panel .jaggsai-hav .jaggsai-badge{ font-size:12px; letter-spacing:0; width:44px; height:44px; }
#jaggsai-panel .jaggsai-hph{ position:absolute; left:32px; top:22px; width:28px; height:28px; border-radius:50%; object-fit:cover; border:2px solid #fff; background:#fff; }
#jaggsai-panel .jaggsai-with{ font-size:12px; color:rgba(255,255,255,.85); margin-top:2px; }

#jaggsai-panel .jaggsai-svc{ flex:none; padding:12px 16px 10px; border-top:1px solid var(--jaggsai-line); display:flex; flex-direction:column; gap:9px; background:#fafbfc; }
#jaggsai-panel .jaggsai-agcard{ display:flex; align-items:center; gap:11px; }
#jaggsai-panel .jaggsai-agimg-l{ width:42px; height:42px; border-radius:50%; object-fit:cover; flex:none; border:2px solid #fff; box-shadow:0 0 0 1px var(--jaggsai-line-strong); }
#jaggsai-panel .jaggsai-agtx{ display:flex; flex-direction:column; min-width:0; line-height:1.25; }
#jaggsai-panel .jaggsai-agtx b{ font-size:14px; color:var(--jaggsai-ink); }
#jaggsai-panel .jaggsai-agtx > span:not(.jaggsai-stl){ font-size:12px; color:var(--jaggsai-muted); }
#jaggsai-panel .jaggsai-hs{ position:relative; flex:none; width:42px; height:42px; border-radius:50%; background:var(--jaggsai-ink); color:#fff; display:grid; place-items:center; }
#jaggsai-panel .jaggsai-hs:after{ content:""; position:absolute; right:1px; bottom:1px; width:11px; height:11px; border-radius:50%; background:#34d07f; border:2px solid #fafbfc; }
#jaggsai-panel .jaggsai-hs-off:after{ background:var(--jaggsai-primary); }
#jaggsai-panel .jaggsai-stl{ display:inline-flex; align-items:center; gap:6px; align-self:flex-start; margin-top:4px; border-radius:999px; padding:2px 9px; font-size:11.5px; font-weight:700; }
#jaggsai-panel .jaggsai-stl i{ width:7px; height:7px; border-radius:50%; background:currentColor; }
#jaggsai-panel .jaggsai-on{ background:#e3f6ec; color:#137a43; }
#jaggsai-panel .jaggsai-on i{ animation:jaggsaiPulse 1.8s infinite; }
#jaggsai-panel .jaggsai-off{ background:#fdeceb; color:#a8170f; }
@keyframes jaggsaiPulse{ 0%{box-shadow:0 0 0 0 rgba(19,122,67,.45)} 70%{box-shadow:0 0 0 6px rgba(19,122,67,0)} 100%{box-shadow:0 0 0 0 rgba(19,122,67,0)} }
#jaggsai-panel .jaggsai-svc-btns{ display:flex; gap:7px; flex-wrap:wrap; }
#jaggsai-panel .jaggsai-sb{ flex:1 1 140px; display:inline-flex; align-items:center; justify-content:center; gap:6px; border-radius:10px; padding:8px 10px; font-size:13px; font-weight:700; text-decoration:none !important; white-space:nowrap; overflow:hidden; text-overflow:ellipsis; }
#jaggsai-panel .jaggsai-call{ background:var(--jaggsai-ink); color:#fff !important; }
#jaggsai-panel .jaggsai-call:hover{ background:var(--jaggsai-ink-2); }
#jaggsai-panel .jaggsai-mail{ background:#fff; color:var(--jaggsai-ink) !important; border:1px solid var(--jaggsai-line-strong); }
#jaggsai-panel .jaggsai-mail:hover{ border-color:var(--jaggsai-primary); color:var(--jaggsai-primary) !important; }
#jaggsai-panel .jaggsai-trackbar{ display:flex; align-items:center; justify-content:center; gap:8px; width:100%; border:none; border-radius:10px; padding:9px 12px; background:var(--jaggsai-primary); color:#fff; font-weight:800; font-size:13.5px; }
#jaggsai-panel .jaggsai-trackbar:hover{ background:var(--jaggsai-primary-dark); }
#jaggsai-panel .jaggsai-rich .jaggsai-agcard{ margin-bottom:8px; }
#jaggsai-panel .jaggsai-rich .jaggsai-svc-btns{ margin-top:2px; }
@media (max-width:760px){ #jaggsai-panel .jaggsai-svc{ padding:10px 12px 8px; } }

@media (max-width:760px){
  #jaggsai-launcher{ right:14px; bottom:calc(14px + var(--jaggsai-lift, 0px)); padding:10px 16px 10px 11px; font-size:13.5px; }
}